1. About the Energy Saving Trust
We are a leading and trusted organisation helping people save energy every day. Our experts speak with millions of householders every year, deliver first class programmes for governments and provide consultancy to UK businesses and international companies. All our work is underpinned by our pioneering world-renowned research.
Energy Saving Trust manages Home Energy Scotland on behalf of the Scottish Government and the Energy Saving Advice Service (ESAS) on behalf of the Department of Business, Energy and Industrial Strategy (BEIS).
Energy Saving Trust does not make cold calls (we do not sell insulation or solar panels etc). If you are receiving cold calls from an organisation, the Information Commissioner’s Office has some useful advice and, if you haven’t already, it may be worth considering registering with the Telephone Preference Service.
2. When we collect data from you
If you telephone us (EST or the advice services) your call may be recorded for training and monitoring.
Whenever EST collects information about you we will tell you at least:
- Who we are
- Why we are collecting your information
- What we will do with it
- If we will share it (and who we share it with).
We will always give you the opportunity to opt in to receiving any future direct marketing from us when you provide us with your information and an easy way to opt-out within in any additional contact you receive from us.
3. What information will we collect about you?
- Contact information (eg name, postal address, email address)
- Information about you (eg date of birth, receipt of benefits)
- Information about your property (eg property age, the level of insulation, type of heating)
- Bank account details and other financial information
4. Why do we ask for this information?
We will ask for your contact details so that we can:
- respond to requests, enquiries and complaints received from you
- to contact you about services requested by you
- evaluate customer satisfaction and the success of any programmes we deliver
- to keep our records up-to-date
- for audit purposes
We will ask for information about you and your property so that we can:
- provide services requested by you
- assess eligibility for grant and loan funding you have applied for
- assess likely eligibility for other assistance you may be able to receive
- analyse householder trends
- monitor the energy efficiency of UK housing stock, and to assist in targeting services and new schemes
We will ask for financial information so that we can:
- process payments to you and repayments (eg. of loans) to us
- assess your eligibility for funding/assistance (for example by carrying out a credit reference check)
5. Where we collect information about you
We will ask you to provide information for instance, when you contact us by telephone, if you make use of one of our tools (eg our Home Energy Check), if you submit a ‘contact us form’, enter a competition, attend an event, or complete a survey. If you ‘like’ or ‘follow’ any of our social media accounts (such as Facebook and Twitter) we will collect information about this (including any posts you ‘like’ or share). We will use this information to provide you with more personalised advertising and to understand how people are using the information we publish on social media. You can change your settings within your social media accounts to set how organisations can target advertising to you through them.
6. Sharing information about you
We sometimes use other companies and organisations (third parties) to process personal information for us. For example we use third parties to:
- deliver our advice service
- carry out credit reference checks
- maintain our IT systems
- carry out site inspections to assess compliance with a particular scheme
- complete scheme evaluation
We share information, for analysis and reporting purposes, with government departments and bodies (including the devolved nations) that provide funding to the Energy Saving Trust or have an interest in our activities.
We will also share information about you when we are required to so by law or if we have your permission to do so.
7. Direct Marketing
Energy Saving Trust will only send you direct marketing information if you have not opted-out to receive this information when you provided your contact details, or when you have specifically asked us to send you direct marketing.
We may occasionally present a promotion that is sponsored by a third-party company or organisation. To qualify for entry, we may ask you to provide personal information – if we intend to share that information with the sponsors, we will make this clear.
You have the right to stop us using information about you for direct marketing purposes. You can do this at any time even if you previously consented to receive direct marketing. If you wish to change your marketing settings either select the link included in emails or contact us directly to let us know. We will change your setting as soon as we are able and at least within 28 days.
8. Google Analytics Advertising
Energy Saving Trust has implemented the following Google Analytics Advertising features:
Remarketing – this enables EST to display advertising to visitors on our website as they move to other sites.
Display Network Impression Reporting – EST can use this to understand the impact of adverts displayed on other sites. We will be able to see when someone views an advert elsewhere and then later visits EST’s website.
Demographics and Interest Reporting – this allows us to obtain anonymous information about the users of our website. For example, we will be able to see how many visitors we had to our site in a particular age range. Find out more about how Google obtains this information.
If you have agreed that we can send you direct marketing we may make use of social media to target advertising to you. This will take the form of adverts about Energy Saving Trust services that appear in your newsfeed etc. This is done by ‘hashing’ your email address. A process which converts your email address to a line of numbers which is then matched against the social media provider’s records. Any hashed addresses which do not match to their records will be destroyed. No personal data is shared. You can adjust your setting within your social media:
10. Mobile Applications (Apps)
When you download any of our apps (either Android or Apple):
- we may use GPS to track your position
- we will use to check if you already have an account with us
- receive data from Internet
- full network access
- view network connections
- prevent device from sleeping
- create accounts and set passwords
- toggle sync on and off
Please visit here for information about cookies.
12. Access to your information
You have the right to access a copy of the personal information the Energy Saving Trust holds about you and to have any inaccuracies corrected. If you would like a copy of some or all of your personal information, please write to us at the following address:
Data Protection Officer, Energy Saving Trust, 30 North Colonnade, Canary Wharf, London, E14 5GP.
We will ask for proof of your identity before we supply a copy of any personal information and may charge a £10.00 administration fee to process the request.